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Making a duplicate . . . tape of some of the calls to the 911 center is director William Pierce. All incoming calls and all for the center's radio transmissions are taped and held for a minimum of six months, he said.

Keeping track . . . of the city's fire equipment is Don Dinatalli. The locator board in the 911 center shows the location of every fire truck at any given moment. The operator on duty at the fire console is responsible sending additional equipment if…

Taking a fire call . . . is Tony Ward, one of the three dispatchers on duty. From his console, Ward is in touch with firefighters going to the scene and with the fire chief.

Two of the three . . . dispatch consoles are shown in this picture. Don Dinatalli keeps track of the sheriff's calls, while Diane Hatcher, the center's newest dispatcher, is trained by Jean Walter.

Pottawattamie County Division of Communications, Betty Thompson